Refund policy

Our 30-day return policy states that, after receiving an item, you have 30 days to request a return.

To be eligible for a return, the item must be in the same condition as you received it, must not have been used, and must be in its original packaging. Additionally, you will need the receipt or proof of purchase.

To initiate a return, contact us at: info@faceshop.it. Returns should be shipped to the following address: FACE SHOP Via San Sebastiano, 29 - 80134 - Naples.

If the return is accepted, we will send you a shipping label for the return and instructions on how and where to send the package. Items sent without a prior return request will not be accepted.

For any questions about returns, contact us at any time at: info@faceshop.it.

Damages and Issues
Inspect the order upon receipt and contact us immediately in case of defects or damages, or if you have received the wrong item. This way, we can assess the problem and make sure to resolve it.

Exceptions / Non-returnable Items
Certain types of items cannot be returned, such as custom-made products (e.g., special orders or personalized items). If you have questions or concerns about a specific item, do not hesitate to contact us. Unfortunately, we cannot accept returns of promotional items or gift cards.

Exchanges
The fastest way to ensure you receive what you want is to return the item you received and, once the return has been accepted, purchase the new item separately.

14-day reflection period for the European Union Despite the above, if the goods are shipped to the European Union, you have the right to cancel or return the order within 14 days for any reason without having to provide any justification. As mentioned above, the item must be in the same condition as you received it, must not have been worn or used, must have all tags, and must be in the original packaging. Additionally, you will need the receipt or proof of purchase. Refunds As soon as we have received and inspected your return, we will notify you whether the refund has been approved. If approved, you will automatically receive the refund within 10 business days via the original payment method. It may take time for the bank or credit card company to process and make the refund visible.

Once more than 15 working days have passed since the return was approved, contact us at: info@faceshop.it